About Us
About Department of Posts
For more than 150 years, the Department of Posts (DoP) has been the backbone of the country's communication and has played a crucial role in the country's social economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc.
The Department of Posts functions under the Ministry of Communications. The postal network in India is the largest in the world, with over 1.5 lakh post offices, of which more than 1.3 lakh are in rural areas. This vast network ensures that India Post reaches every corner of the country, making it an essential part of the nation's infrastructure.
Over the years, India Post has diversified its services to include banking, insurance, e-commerce, and digital services. The introduction of India Post Payments Bank (IPPB) has further strengthened the Department's commitment to financial inclusion.
Our Mission
To provide reliable, affordable, and efficient postal services to all citizens of India, with special focus on rural areas, and to contribute to the socio-economic development of the country through innovation and technology adoption.
Our Vision
To be the leading provider of postal, financial, and digital services in India, leveraging our vast network to empower every citizen and drive inclusive growth, while preserving the trust and legacy built over 150 years.
Core Values
- Trust and Integrity
- Universal Service Obligation
- Customer Centricity
- Innovation and Adaptability
- Inclusiveness
Our History
The postal system in India has a rich history dating back to ancient times. The modern postal service was established in 1854 when the Indian Post Office Act was enacted. Since then, it has evolved continuously to meet the changing needs of the nation.
Key milestones include the introduction of the Postal Index Number (PIN) in 1972, the launch of Speed Post in 1986, the establishment of the Postal Life Insurance (PLI) in 1884, and more recently, the launch of India Post Payments Bank (IPPB) in 2018.