Help & FAQs

You can track your Speed Post consignment by visiting the India Post website and using the "Track Consignment" feature on the homepage. Enter your 13-digit article number (e.g., EExxxxxxxxIN) to get the real-time status of your shipment. You can also use the DakSewa mobile app for tracking on the go.

The India Post helpline number is 1800-266-6868. It is operational from 8:00 AM to 8:00 PM. IVRS facility is available 24/7, including Sundays (except gazetted holidays). For IPPB-related queries, you can call 155299 or 033-22029000.

You can file a complaint online by visiting the "File a Complaint" page under Connect > Grievance Redressal. Fill in the required details including your name, contact information, and a description of the issue. You can also visit your nearest post office or call the helpline to register a complaint.

After filing a complaint, you will receive a unique complaint ID. You can track the status of your complaint by calling the helpline (1800-266-6868) and quoting your complaint ID. Alternatively, you can check the status through the Track Consignment option by selecting "Complaint ID" from the dropdown menu on the homepage.

For Aadhaar updation at a post office, you need to carry your original Aadhaar letter or e-Aadhaar, valid supporting documents for the changes you wish to make (such as proof of address or identity), and a mobile phone registered with UIDAI for OTP verification. The service is available at designated Aadhaar Seva Kendras in post offices.

India Post offers a wide range of banking services including Savings Accounts (POSA), Recurring Deposit Accounts, Time Deposit Accounts, Monthly Income Scheme (MIS), Senior Citizens Savings Scheme (SCSS), Sukanya Samriddhi Account (SSA), Public Provident Fund (PPF), Kisan Vikas Patra (KVP), National Savings Certificates (NSC), and India Post Payments Bank (IPPB) services.

Recruitment notifications for various positions in India Post are published on the official India Post website under Offerings > Vacancies. You can also check the Department of Posts section on the Union Public Service Commission (UPSC) website for Group A and Group B posts, and the respective postal circle websites for regional vacancies.

DakSewa is the official mobile app of India Post that provides access to various postal services including tracking, post office locator, postal rate calculator, and more. You can download it from the Google Play Store (Android) or Apple App Store (iOS) by searching for "Dak Sewa 2.0".

You can calculate postage charges using the "Calculate Postage" feature on the India Post website. Select the service type (Speed Post, Parcel, etc.), enter the origin and destination pincodes, specify the weight and dimensions of the item, and the system will display the applicable charges. You can also use the DakSewa app for this purpose.

India Post offers multiple money remittance options including Money Order, Instant Money Order (IMO), Electronic Money Order (eMO), and India Post Payments Bank (IPPB) fund transfers. You can visit any post office to send money. For IMO and eMO, you can also initiate the transaction online and complete the payment at the post office counter.